Our Policies Cooling-off Period

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
To cancel your purchase within the seven-working-day cooling-off period, please email sales@arizona.uk.com with "contract cancellation" as the subject title.
Please package the relevant item(s) securely and send it to us with the invoice so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is:

AriZona UK
     CMN, The Old Ford Factory
     Arisdale Avenue
     South Ockendon
     RM15 5TJ
     United Kingdom

Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling

Other Statutory Rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4


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